x
p r i m e f i n a n c i a l
logo
September 6, 2023

Is a Social Security number required for authorized users on credit cards?

Authorized users over the age of 21 are required to provide their Social Security number for identification and underwriting purposes.

September 6, 2023

Are there reporting requirements for business card spending?

Yes, to adhere to accounting and tax regulations we provide detailed monthly statements on employee and overall business card spending.

September 6, 2023

What are the benefits of business credit cards over personal cards?

Business cards allow employee cards, higher limits, streamlined accounting, rewards tailored to business spending, and cards not tied to owners’ personal credit.

September 6, 2023

Can I transfer a balance from another financial institution?

Unfortunately we only allow balance transfers from non-PFG credit and charge cards. For external transfers, complete balance transfer requests within 60 days of account opening.

September 6, 2023

How do I redeem credit card rewards like points, miles or cash back?

Rewards can be redeemed in various ways like cash deposits, statement credits, airline/hotel transfers, online shopping portals, and more depending on card program.

September 6, 2023

How can I access details about my credit card accounts?

You can access account details including balances, statements, transactions, payments and more via online/mobile banking or our cardmember service line.

September 6, 2023

How do I report a lost or stolen credit card?

Immediately call us to report lost or stolen cards. We’ll rush replacement cards to you and ensure there is no liability for fraudulent activity on compromised cards.

September 6, 2023

Do you offer specialized credit cards for students?

Yes, we offer student credit cards with benefits tailored to students building their credit like low limits, rewards on spending, and free financial education resources.

September 6, 2023

What options are available if I’m struggling to make minimum payments?

Contact us immediately if you’re struggling to make payments. We’ll review options like lowered interest rates, modified payment plans, deferments and more to assist you.

September 6, 2023

What is your credit card late payment policy?

Payments are due by the statement due date each month. Late payments incur a fee up to $40. Accounts over 60 days late may incur penalty APR.