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September 6, 2023

What documents do you need to receive an incoming international wire?

We’ll need government-issued ID, address proof, and account details including SWIFT code to receive an incoming international wire transfer.

September 6, 2023

What support does your customer service team provide?

Our multilingual customer support team is available 24/7 to assist you with any questions or issues regarding international payments or transfers.

September 6, 2023

How can I be sure my account details will remain secure?

Our online platform utilizes encryption, secure protocols, and banking-level security measures to protect your account information and transaction data.

September 6, 2023

How do I add a new recipient for international wires?

Log into online banking, go to Manage Recipients, and add their details. You can then select them when making future transfers.

September 6, 2023

Can I track the status of my international wire transfer?

Yes, you can conveniently check the status of all your wire transfers in the transaction history section of online banking.

September 6, 2023

What happens if I enter the wrong details during transfer?

Please verify all details carefully before authorizing the transfer. If incorrect details are entered, the funds transfer may fail or go to the wrong account.

September 6, 2023

Do you charge any hidden fees for international transfers?

No, we provide a transparent breakdown of all wire transfer fees upfront so you know exactly what you will pay. There are no hidden charges.

September 6, 2023

Can I cancel a wire transfer after it has been initiated?

Unfortunately wire transfers cannot be canceled after they have been processed and authorized due to strict banking regulations.

September 6, 2023

How long do international wire transfers take to reach the recipient?

Most international wire transfers reach the recipient’s account within 1-2 business days. The exact time depends on the recipient’s bank and region.

September 6, 2023

Is there a maximum transfer amount per transaction?

For security reasons, there are limits on personal and business wire transfer amounts per transaction. Contact us if you need to send larger wire transfers.